Effective June 10, 2026
We know plans change, weather happens, and life is rarely tidy. This policy explains exactly how deposits, cancellations, rescheduling, and refunds work for every booking at Claire's Chateau, operated by The Chapel House LLC. Where this policy and your written booking confirmation differ, the booking confirmation controls.
1. Deposits
- A deposit equal to 50% of the total booking fee reserves your date. Your date is not held until the deposit is received.
- The remaining balance is due 7 days before your booking. Bookings made within 7 days of the date are paid in full at confirmation.
2. If You Cancel
- 14 or more days before your booking: full refund of everything you have paid, including the deposit.
- Within 14 days of your booking: payments are not refunded, but your full deposit is held as a credit and may be applied to one new date within 12 months of the original date, subject to availability.
- Within 48 hours of your booking, or no-show: all payments are forfeited. We will still always try to find a kind solution where we reasonably can.
3. Rescheduling
- One courtesy reschedule is included with every booking when requested at least 7 days before your date: your payments transfer in full to the new date, subject to availability.
- Reschedule requests within 7 days of your date are treated under "If You Cancel" above, with your deposit credited toward the new date.
- Rescheduled dates must fall within 12 months of the original booking. A second reschedule of the same booking may incur a $100 change fee.
4. Sound Healing Sessions
- Individual and small-group sound healing sessions may be cancelled or rescheduled with at least 24 hours notice for a full refund or credit.
- Cancellations within 24 hours, or missed sessions, are charged in full, with one courtesy reschedule extended at Claire's discretion.
5. Weather
- The Chateau's indoor spaces are included in every booking, so gatherings planned for the porch or gardens move indoors in light rain. Weather alone is not grounds for a refund.
- If severe weather or a declared emergency makes travel or the event genuinely unsafe on your date, we will reschedule you to a new date within 12 months with all payments transferred, at no charge.
6. If We Cancel
- If the Company must cancel your booking for any reason other than your breach of the Terms (for example, property damage, utility failure, or illness), you will receive a full refund of everything you have paid, and priority on rebooking.
- If your event is ended early due to a violation of the Terms or House Rules, payments are not refunded.
7. Refund Processing
- Approved refunds are issued to the original payment method within 5 to 10 business days of approval.
- Credits are tracked in writing by email and applied automatically when your new date is confirmed.
8. How to Cancel or Reschedule
Email howdy@claireavirett.com with your name and booking date. Cancellations and reschedules are effective on the date your email is received. If you don't receive a confirmation reply within 24 hours, please call or text (423) 366-5744 so we can be sure your request arrived.